medically dependent customers

If you or someone in your house depends on grid-connected mains electricity for equipment that provides critical medical support, please let us know immediately.

To register as a medically dependent customer:

  1. Call us immediately on 0800 890 146 so that we can register you as a medically dependent customer and flag your account details accordingly.
  2. Ask your GP or other health provider to complete our medical dependency form, to confirm that you require mains electricity for critical medical support.

This should then be returned to us at the following address:

NextGen Energy, PO Box 565, Nelson 7040